FAQs

In this section you will find triplew.me's attempt at answering your questions - but if you've got something specific click here and let us know.

You guys are full of hot air – what’s with the attitude and responsibility ethos – it’s a bit clichéd!

True. We try hard to be independent. We try very hard to make sure we’re building a future for music and film in the Middle East. Why? Well, anyone who’s been to London, New York, Paris, Moscow, Barcelona, Sydney, Tokyo, Bangkok (do we need to list them all?), knows that a creative city is a dynamic city.  Grass-roots music and film is the cornerstone of most societies and we’re giving you a medium. Your work is protected and most of all, promoted.

On triplew.me you can create what you want, within the ‘three golden rules’:

  1. No religious views – with respect to all the Religions in the Middle East, it is the most personal of subjects. Let’s just create.
  2. No political views – let’s leave that topic at the door and have a good time. Ok?
  3. No racial comments – our community grows through creativity, harmony and respect.  You’ll see respect on our site a lot. It’s what is the cornerstone of triplew.me. It means we have a great time. All the time.

What happens to my copyright in my work (music, film or photography) that I have submitted as part of the competitions?

You own it. Easy. The little box you tick about the terms and conditions is that for the purpose it is intended (ie. You’re a band and have submitted some tunes for Makshoof) you 100% own the copyright and just agree for us to promote your work. You can ask us to drop it at any time. We’ll do it. Easy.

What about this garbage about carbon offsets? You’re just marketing that you’re green.

The world is our home. It’s changing. It doesn’t take a scientist to see our world is a different place to what it was.  We believe that our small carbon footprint should be offset to make sure triplew.me leaves only good things behind.  You can find out about how we do this and why here.

The stream is cutting out sometimes and not reloading. Can I fix this?

triplew.me has invested in some very expensive technology that allows us to give you the best quality at just 32kpbs – 48kbps. Most internet streaming happens at 128kpbs.  When there is such low bandwidth, sometimes the steam doesn’t buffer as much as it should. Then it cuts out temporarily. We can’t help that but we can help to minimize that:

  • In the play window – click refresh
  • If you are constantly annoyed by the stream quality – tell us
  • Look for messages when we are down due to technical problems – we’ll direct you somewhere on-demand audio exists.

We also really need to know when things go wrong, songs sound like they are skipping and generally sound isn’t what you’d expect from triplew.me – in this case use the Contact Us form and if you can give us your location, time and a really precise definition of the problem.

I notice some song titles are changed and swear words aren’t there. You’re just like everyone else and censoring artistic works!

True.  We are the same as most media outlets, and more – only when it comes to censorship. triplew.me respects the culture, values and customs of all countries in the Middle East. That’s why we censor music, comments and film on our site. It means that it doesn’t get shut down and we continue to give you the content we work so hard to get on to this site.

We do ask you to register for some things.  This is so we (and only we) can stay in touch with you and so that we’re not getting robots submitting bad songs to us. No-one likes bad robot songs.

We go so far as to say you won’t hear Lady Gaga sing about her muffin or****ie and her body parts. But that’s actually for a COMPLETELY different reason.  If you’re reading this, you'll know that though.

My comments don’t come up straight away. Sometimes it takes hours, why??

Well, it’s a long story, but sometimes we need to approve each submission to make sure it isn't controversial.

Approvals shouldn’t be longer than 1 hour, but it might be. Bear with us for a while til we find a way that works. You can also use facebook and twitter.

We don’t have the system 100% perfect, but we’ll get there.  Let us know if you want to help at the Contact Us page and we can let you know about our volunteer projects.

I’ve clicked on things before assuming my information wouldn’t be passed on and now I get spam all the time. You guys won’t be different.

We are. But you have to trust us on that one. No details leave our hot little hands.

How do I know the prizes and people who win them are real?

We can’t promise someone won’t submit something under a fake name.  In fact, it’s to be expected.  We have countries that have strong views on certain genders and lifestyle choices that we need to respect. That shouldn’t stop creativity.

If you win something and you don’t want your name, gender or country known, we won’t tell anyone. We will prove that a prize has been given and we expect most people will want them to know who they are.

Why is most of your music in English and Western? I like Arabic music.

Perfect! We want you to help us build content for the Arabic site.  Get in touch with us at Contact Us.

But to answer the question – we are offering an alternative to anything in the Middle East. Sure, you can listen to internet radio from the UK, US or anywhere, but not tailored for the Middle East. Because this is alternative, we’re playing a lot of western alternative music.  It’s not a racial thing, and we have a number of Arabic artists in the lineup. But if its radio pop, then it don’t wash.

I like this. Can I contribute?

Yes!!! Please!!! Go to our Contribute page to learn more.